Bath Depot FAQ & Help Center | Shipping, Orders & Support

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For warranty-related issues, please contact our customer service team with the warranty information included with your product.

I'm having trouble with a product after installation. Who do I contact?

PRODUCTS & SERVICES

INSTALLATION & AFTER-SALE SUPPORT

Where are your stores located?

Do you have a sponsorship program?

Who owns Bath Depot?

I would like to speak to someone about my experience in store. Who should I contact?

What is Bath Depot's mission?

What differentiates Bath Depot from the other companies?

Can I place an order by phone?

What are your opening hours?

Where is your warehouse located?

Is Bath Depot a Canadian company?

What is the difference between Bath Depot and Bain Dépôt?

Do you ship outside of Canada?

Do you offer express or expedited shipping?

Can I change my delivery address after placing an order?

How do I track my order?

When will my order ship?

My order is late or hasn't arrived - what do I do?

What happens if I miss my pickup window at a partner terminal?

Can my order arrive in multiple shipments?

SHIPPING & DELIVERY

Do you sell gift cards?

Do you offer financing options?

Do you accept Apple Pay, Google Pay, or other digital wallets?

GIFT CARDS & PAYMENT OPTIONS

Are your stores wheelchair accessible?

Is your website accessible for users with disabilities?

Do you offer products designed for accessibility or aging?

ACCESSIBILITY & INCLUSIVE SHOPPING

Do you carry eco-friendly or water-saving products?

What is Bath Depot's approach to sustainability?

How do I dispose of my old fixtures responsibly?

SUSTAINABILITY & CORPORATE RESPONSIBILITY

GENERAL INFORMATION

What services do Bath Depot offer?

Is it possible to have other products customized?

Do you offer installation services?

Do you offer in-store design services?

Is there a way I can see if a product is displayed in a specific store?

Are your products in stock in all your locations?

Why are some products not available in store?

What are your warranties?

How do I know which products are compatible with my existing plumbing?

Do you offer product samples or swatches?

Are your products certified to Canadian standards (CSA/UPC)?

Can I see a product before buying it online?

What should I do if a product I purchased is discontinued?

Where do your products come from?

PRODUCT INFORMATION

Where can I find installation guides or instruction manuals for my product?

Where can I find installation guides for my product?

I'm missing a part from my order - what should I do?

How do I make a warranty claim?

What are the warranty periods for Bath Depot products?

Are Bath Depot finishes (matte black, brushed gold) durable?

Can I order replacement parts for my Bath Depot product?

PARTS & WARRANTIES

What is Bath Depot's pricing policy?

Do you often offer discounts on your products?

A product I am interested in is currently on sale. Is there a way to know if it will be on sale at a specific date in the future?

How often are your products on sale?

My promo code isn't working, why?

Do prices vary from a store to another?

I have an in-store credit. Can I used it online?

Are clearance items eligible for free shipping or returns?

Can I use multiple promo codes or stack discounts?

PRICES & PROMOTIONS

Is it possible to return products purchased online?

How long does it take for the refund to appear on my credit card?

What items cannot be returned?

What is the return window?

Can I exchange a product for a different model?

I received the wrong item. What do I do?

Do I need the original packaging to make a return?

What is Bath Depot's return policy?

My delivery arrived damaged - what do I do right now?

What is the restocking fee and when does it apply?

What does 'installed' mean for return eligibility?

How do I escalate an unresolved return or complaint?

Can I return an online purchase at a store (or vice versa)?

RETURNS & EXCHANGES

What payment methods are accepted in store?

I got a quote. How long is it valid for?

IN-STORE PURCHASES

How can I make sure you received my order?

Do I absolutely need to create an account in order to place an online order?

Why can't I add some products to my cart?

How can I modify or cancel my order?

What payment methods are accepted online?

How do I view my order history online?

Can I save products to a wishlist or project list?

I forgot my password. How do I reset it?

Can I modify or cancel my online order after placing it?

My order was cancelled without explanation - what happened?

What payment methods do you accept?

ONLINE ORDERS

Once my order is ready, how long do I have to go pick it up?

Can someone else come and pickup my order?

Is it possible to pickup my order at your warehouse?

In-store pickup: what do I need and how long do I have?

IN-STORE PICKUPS

How are shipping fees calculated?

Can my shipping and billing addresses be different?

I would like to have my spa delivered. What are the delivery conditions for this type of product?

Do you deliver to my province? Is delivery free?

How do I prepare for a large-item home delivery?

HOME DELIVERY

Why should I make an appointment to pick up my order at the Blainville distribution center?

Can I make an appointment to pick up my order at any Bath Depot store?

How do I make an appointment for my pick-up?

I have an appointment. How do I pick up my order?

Where can I find my order number?

Can I arrive before my appointment time?

The time slot I want is not available. What do I do?

PICK-UP BY APPOINTMENT

Are the online returns and exchanges policy the same online and in store?

PURCHASE CONDITIONS

Do you have a program for construction and renovation professionals?

Who is this program for?

How is my discount applied?

How do I register for the online program?

As a professional, what are my exclusive benefits?

What is BD Pro and how do I sign up?

Can I place a bulk or project order?

Can Bath Depot fulfill large-volume orders for commercial or multi-unit projects?

Do you offer project-based pricing or volume discounts beyond the BD PRO base rate?

Can you provide material specifications and product data sheets for project documentation?

I'm having trouble with a product after installation. Who do I contact?Updated a month ago