PRODUCT INFORMATION
How do I know which products are compatible with my existing plumbing?
Our in-store specialists are trained to help you find compatible products based on your existing setup. We recommend bringing photos of your current fixtures and measurements when visiting. For online purchases, check the product specifications for r
Do you offer product samples or swatches?
Physical samples are not available for purchase or loan at this time. However, our spacious in-store showrooms allow you to see, touch, and compare finishes and materials in person before purchasing.
Are your products certified to Canadian standards (CSA/UPC)?
The majority of our products meet applicable Canadian standards, including CSA and UPC certifications for plumbing fixtures. Certification details are available on individual product pages or can be provided by our in-store team upon request.
Can I see a product before buying it online?
Yes! Many of our products are displayed in our showrooms. You can use the "Check store availability" feature on any product page to see if it is on display at a store near you.
What should I do if a product I purchased is discontinued?
If you need parts, accessories, or a replacement for a discontinued product, please contact our customer service team. We will do our best to help you find a compatible alternative from our current catalogue.
Where do your products come from?
Our products are manufactured in various countries, such as Canada, United States, China, Taiwan, Vietnam, Turkey and Spain to name a few.