How do I escalate an unresolved return or complaint?Updated a month ago

If your return, exchange, or complaint has not been resolved at the store level, contact our Customer Service team directly:

• Email: [email protected]
• Contact form: bathdepot.com/contact-us 
• Phone: 1-450-433-6495 (Mon–Fri, 9 AM–4 PM ET, excluding holidays)

Please include: your order number, the store location involved, a clear description of the issue, and any supporting photos. Our team aims to respond within 2 business days.