RETURNS & EXCHANGES
Is it possible to return products purchased online?
Yes. In order to return a product, you can bring it back to either the store where you picked up the order or to the store that is closest to you if you selected home delivery. Please consult our returns and exchanges policy for more details.
How long does it take for the refund to appear on my credit card?
Requests are usually treated within three business days following the reception of the returned item. Depending on your financial institution, it can take up to five business days for the amount to be refunded on your account.
What items cannot be returned?
For hygiene and safety reasons, certain products cannot be returned once opened or installed, including toilets, bidets, shower heads, and other plumbing fixtures that have been connected to water. Clearance and final-sale items are also non-refundab
What is the return window?
Our standard return window is 30 days from the date of purchase for most products, provided they are unused and in original packaging. Please consult our Returns & Exchanges policy for specific product categories.
Can I exchange a product for a different model?
Yes. Exchanges are subject to the same conditions as returns. You may exchange your product in-store or by contacting customer service to arrange a mail-in exchange. Any price difference will be charged or refunded accordingly. Delivery charges are n
I received the wrong item. What do I do?
We sincerely apologize for the mix-up. Please contact our customer service with your order number and a photo of the item received. We will arrange to send the correct product and cover the return shipping of the incorrect item at no cost to you.
Do I need the original packaging to make a return?
Original packaging is strongly recommended and may be required for certain large or fragile items. If you no longer have the original packaging, please contact our customer service team to discuss your options before returning the item.
What is Bath Depot's return policy?
Bath Depot offers a straightforward return policy. You can return any unused, uninstalled item in its original sealed packaging within 30 days of purchase (or of taking possession for deliveries and pre-orders) for a full refund to your original paym
My delivery arrived damaged - what do I do right now?
If your order arrives damaged, act immediately - you have only 72 hours from the moment of delivery to file a claim. Step 1 - Before the driver leaves: Note the damage on the carrier's delivery document before signing. If damage is severe, you may re
What is the restocking fee and when does it apply?
A restocking fee of 50% of the retail price is deducted from your refund when a product is returned in opened or damaged packaging. This fee covers the labour required to inspect, clean, and repackage the item before it can be resold. How to avoid th
What does 'installed' mean for return eligibility?
For return eligibility purposes, a product is considered 'installed' as soon as it has been:. Dry-fitting for measurement purposes - placing an item in position without fastening or connecting it - is not considered installation, provided the item sh
How do I escalate an unresolved return or complaint?
If your return, exchange, or complaint has not been resolved at the store level, contact our Customer Service team directly:. Please include: your order number, the store location involved, a clear description of the issue, and any supporting photos.
Can I return an online purchase at a store (or vice versa)?
Yes. Purchases made on bathdepot.com can be returned or exchanged at any Bath Depot store across Canada, subject to the standard 30-day / 60-day store credit policy. What to bring:. Find your nearest store: bathdepot.com/our-stores. Full return polic