ONLINE ORDERS
How can I make sure you received my order?
Once your order is received, you will receive a confirmation email within a few minutes. If you have not, start by checking your spam inbox. If you cannot find it, you can send an email to [email protected]. A second email will be sent once your
Do I absolutely need to create an account in order to place an online order?
No, not necessarily. You can place your order as a guest, although it will be easier to view your previous orders, their statuses, as well save your billing and shipping info for a faster checkout in the future through a free account signup.
Why can't I add some products to my cart?
If the "Add to Cart" button does not appear in the product's page, this means this items is not available at the moment. Either because it is out of stock ou discontinued. Although it might not be available online, it can still be in stock in a few s
How can I modify or cancel my order?
You must contact our customer service department. Their contact info can be found in the confirmation email you have received. You will also need the order number of the order you wish to modify or cancel.
What payment methods are accepted online?
At the moment, we accept Visa, Mastercard, American Express, PayBright and PayPal.
How do I view my order history online?
Log in to your Bath Depot account and navigate to "My Orders" to view your full purchase history, order statuses, and tracking information.
Can I save products to a wishlist or project list?
You can save products to a wishlist from any product page while logged into your account. This is a convenient way to organize products for upcoming projects or share with a designer or contractor.
I forgot my password. How do I reset it?
On the login page, click "Forgot your password?" and enter your email address. You will receive a link to reset your password within a few minutes. If you do not receive the email, check your spam folder or contact us for assistance.
Can I modify or cancel my online order after placing it?
Modifications and cancellations must be requested as quickly as possible - ideally within hours of placing the order online. Contact us: bathdepot.com/contact-us
How do I track my order?
Once your order ships, you will receive a tracking email with your tracking number and a link to the carrier's tracking page. Tracking by delivery type:. • Canada Post (faucets & small items): track at canadapost.ca using your tracking number. • Frei
My order was cancelled without explanation - what happened?
Orders are occasionally cancelled due to: out-of-stock inventory updates after your order was placed, payment verification issues, or shipping address validation failures. You should receive an automated email explaining the reason. If you did not re
What payment methods do you accept?
Bath Depot accepts the following payment methods:. Financing options with Affirm are also available online and in-store.